twbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how twbet ("we," "us," "our," or "the Platform") collects, processes, stores, and protects the personal data of individuals ("you," "the Player," or "the User") who access or use the twbet platform at twbet.one.

twbet is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and international data privacy standards. This Policy applies to all personal data collected through the twbet website, account registration process, gaming activity, customer support interactions, and payment transactions.

By registering for a twbet account or continuing to use the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you must cease using the twbet platform and close your account.

2. Data Controller

twbet is the data controller responsible for the personal data collected through twbet.one. As data controller, twbet determines the purposes and means of processing personal data in connection with the Platform and its services.

All data rights requests, privacy queries, and consent withdrawal requests should be directed to: [email protected]

3. Data We Collect

twbet collects the following categories of personal data:

twbet does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where legally required for identity verification purposes under applicable anti-money laundering regulations.

4. How We Use Your Data

twbet uses your personal data for the following purposes:

• Account Management: To create, manage, and maintain your twbet member account, including processing your registration, verifying your identity, and administering your MYR balance.
• Service Delivery: To provide access to casino games, live dealer tables, sportsbook markets, slots, and all other platform features available through your twbet account.
• Payment Processing: To process deposits via Touch 'n Go eWallet, Boost, Maybank2u, CIMB, Public Bank, and FPX, and to process withdrawal requests to verified Malaysian bank accounts.
• KYC & AML Compliance: To verify your identity, confirm your age (21+), detect and prevent money laundering, fraud, and suspicious financial activity in compliance with applicable anti-money laundering requirements.
• Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other malicious activities that could compromise the integrity of the twbet platform or harm other players.
• Customer Support: To respond to queries, complaints, and requests submitted through Live Chat, email, or WhatsApp support channels.
• Responsible Gaming: To operate self-exclusion, deposit limit, and cool-down tools effectively; to monitor for potential problem gambling indicators; and to communicate responsible gaming resources where appropriate.
• Marketing Communications: Where you have provided consent or a legitimate interest exists, to send promotional offers, bonus notifications, and platform updates via email or in-platform notifications. You may opt out at any time.
• Legal & Regulatory Compliance: To comply with applicable laws, regulatory requirements, gaming authority obligations, and to respond to lawful requests from Malaysian or international authorities.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the twbet platform, user experience, and game offering.

5. Legal Basis for Processing

twbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you — including account management, payment processing, and service delivery — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws, anti-money laundering regulations, KYC obligations, and regulatory authority requirements is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general platform improvement is carried out on the basis of twbet's legitimate interests, balanced against your privacy rights.
• Consent: Processing for direct marketing communications is carried out on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Data Sharing & Third Parties

6.1 twbet does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.

6.2 twbet shares personal data with the following categories of third parties only where necessary and proportionate:

• Payment Processors: Malaysian payment service providers (including FPX gateway operators, Touch 'n Go eWallet, Boost, and partner banks) receive transaction data necessary to process deposits and withdrawals.
• Game Providers: Licensed third-party game developers and live dealer studio operators receive session data necessary to deliver game services. These providers are contractually bound to process data only for the stated purpose and under confidentiality obligations.
• KYC & Identity Verification Services: Specialist identity verification providers may process identity documents and verification data as part of the twbet KYC compliance process.
• Regulatory Authorities & Law Enforcement: Where required by law or a valid legal order, twbet will disclose personal data to gaming regulatory authorities, financial intelligence units, the Malaysian Communications and Multimedia Commission, Royal Malaysia Police, or other competent authorities.
• Fraud Prevention Services: Industry fraud prevention networks may receive limited technical data (IP addresses, device fingerprints) to identify and block fraudulent activity across the online gaming industry.

6.3 All third parties with whom twbet shares personal data are required to implement appropriate technical and organisational security measures and to process the data only for the purposes specified by twbet.

7. Cookies & Tracking Technologies

7.1 twbet uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, analyse usage patterns, and detect fraud. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the operation of the twbet platform — including authentication session cookies that keep you logged in. These cannot be disabled without affecting platform functionality.
• Analytical Cookies: Used to measure how players interact with the twbet platform — pages visited, session duration, and navigation paths. This data is used in aggregate to improve the platform. Individual browsing data is not profiled for third-party use.
• Functional Cookies: Used to remember your language preferences, display settings, and recent game history to provide a more personalised platform experience.

7.2 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent access to the twbet platform.

8. Data Retention

8.1 twbet retains personal data for the following periods:

• Active Account Data: Retained for the full duration of your twbet account's active status.
• Post-Closure Account Data: Following account closure, twbet retains identity, financial, and transaction data for a minimum of 5 years to comply with anti-money laundering regulations, gaming regulatory requirements, and potential legal dispute resolution obligations.
• Customer Support Records: Retained for 3 years from the date of the last interaction.
• Technical Logs: Server access logs and security logs are retained for 12 months.
• Marketing Consent Records: Retained for 3 years from the date of consent or last interaction, whichever is later.

8.2 At the end of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Security Measures

twbet implements the following technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and twbet servers
• Encryption of sensitive data fields (passwords, financial data) at rest using industry-standard algorithms
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need
• Two-factor authentication options for player accounts
• Automated anomaly detection systems monitoring for unusual login patterns and transaction activity
• Regular security vulnerability assessments and penetration testing
• Data breach response procedures including notification to affected players and relevant authorities within required timeframes

No security system is impenetrable. In the event of a data breach that affects your personal data and poses a risk to your rights, twbet will notify you and relevant regulatory authorities in accordance with applicable legal requirements.

10. Your Data Rights

Subject to applicable law and regulatory restrictions, you have the following rights in respect of your personal data held by twbet:

• Right of Access: You may request a copy of all personal data twbet holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of personal data where it is no longer necessary for the purpose collected, where consent is withdrawn, or where processing was unlawful — subject to legal retention obligations.
• Right to Restriction: You may request that twbet restrict processing of your data in certain circumstances while a correction or objection is being assessed.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. twbet will cease processing unless compelling legitimate grounds override your objection.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, submit a written request to [email protected]. twbet will respond within 30 days. Identity verification may be required before processing data rights requests.

11. Children's Privacy

11.1 twbet's platform is strictly for adults aged 21 years and above. twbet does not knowingly collect personal data from individuals under 21 years of age.

11.2 If twbet becomes aware that personal data has been collected from an individual under 21, the associated account will be immediately closed, all balances will be suspended pending investigation, and the relevant personal data will be deleted from twbet's systems.

11.3 Parents or guardians who believe a minor has registered with twbet should contact [email protected] immediately with relevant details.

12. Marketing Communications

12.1 twbet may send you promotional emails, bonus offers, and platform updates where you have provided explicit consent at registration or through your account communication preferences, or where a legitimate interest applies based on your existing account relationship with twbet.

12.2 You may opt out of all twbet marketing communications at any time by updating your notification preferences in your account dashboard, clicking the unsubscribe link in any twbet marketing email, or contacting [email protected] with an opt-out request.

12.3 twbet will not send marketing communications to players who have activated a self-exclusion period or cool-down period through the responsible gaming dashboard. If you receive marketing from twbet during an active exclusion, contact support immediately.

13. Policy Changes

13.1 twbet reserves the right to update or amend this Privacy Policy at any time. The "Last updated" date at the top of this Policy reflects the date of the most recent revision.

13.2 For material changes to this Policy — changes that significantly affect how we process your personal data or your privacy rights — twbet will provide at least 14 days' advance notice to registered members via email or in-platform notification before the changes take effect.

13.3 Your continued use of the twbet platform following the effective date of any revised Policy constitutes your acceptance of the revised terms.

14. Contact & Data Queries

For all privacy-related queries, data rights requests, and concerns regarding twbet's data practices, contact us through:

• Email: [email protected] — subject line: "Privacy Query" for faster routing. Responses within 2–4 hours for standard queries; data rights requests responded to within 30 days.
• Live Chat: Available 24/7 through the twbet platform — for urgent privacy concerns, use Live Chat for an average response of under 5 minutes.

twbet staff will never request your account password, full payment card details, or OTP codes through any support channel. Any communication requesting such information should be treated as a phishing attempt and reported to [email protected] immediately.